Refund policy
We don't accept returns.
Skincare is a hygiene product. Once it's opened, we can't resell or reuse it. So returns aren't offered for change of mind, ordering the wrong finish, or a product simply not suiting your skin.
Before you accept delivery: if the outer packaging looks opened or tampered with, don't accept it. Refuse it at the door and let us know.
Damaged, defective or incorrect items
To request a replacement:
- Reach out within 24 hours of delivery, via WhatsApp (+91 93518 47099) or email (info@mushimush.com)
- Include a short unboxing video or clear photos showing the issue
- Keep the product in its original packaging until we confirm next steps
Once approved, we'll ship your replacement at no extra cost.
This doesn't cover:
- Change of mind
- Ordering the wrong product or finish
- A product that's been opened, used, or doesn't suit your skin
- Requests made after 24 hours
Cancellations and refunds
Orders can't be cancelled once placed. If we have to cancel your order ourselves, for example because an item is out of stock, we will refund the full amount you paid to your original payment method within 7–14 working days.
Partial Cash on Delivery (COD)
If a partial COD order is refused at delivery without a valid reason, the amount prepaid online is non-refundable, as it covers shipping and handling costs. We may also restrict COD on future orders.
Questions? WhatsApp +91 93518 47099 or email info@mushimush.com.
Company
Mushimush Skin Pvt. Ltd. (CIN: U20237PN2026PTC254089), Row House Prince 7, Palace Orchard Society, NIBM Road, Pune 411060, Maharashtra, India
Manufactured by Bio Atoms Inc., Plot D-133-D, Phase 7, Industrial Area, Sector 73, Sahibzada Ajit Singh Nagar, Mohali, Punjab 160055
Mfg. Licence No. 173-Cos-Pb. GLP certified, GMP certified.