Orders & Payment
Why isn't full Cash on Delivery available?
We offer partial COD: pay ₹99 online when you order, and the rest in cash or UPI on delivery. The small advance confirms your order and helps us keep prices low by reducing fake and refused orders. You can also prepay the full amount by card, UPI, net banking or wallet.
Money was debited but my order wasn't placed. What now?
This usually happens because of a payment gateway or bank delay. The amount is normally reversed to your account automatically within 5–7 working days. If it isn't, email info@mushimush.com or WhatsApp +91 93518 47099 with your transaction ID and the registered phone number, and we'll help sort it out.
How do I cancel my order?
Orders can't be cancelled once placed. We start processing them right away so they reach you quickly. Please check your products, address and contact details before you pay.
Will I get a refund on cancellation?
Since customers can't cancel orders, refunds on cancellation don't apply. If we have to cancel your order ourselves, for example because an item is out of stock, we will refund the full amount you paid to your original payment method within 7–14 working days.
Shipping & Delivery
How are items packed?
Each order is packed in a sealed box with protective packing, to keep your products safe in transit.
What is the estimated delivery time?
Orders are dispatched within 1–2 working days and usually arrive within 3–7 working days, depending on your location. Shipping is free on orders above ₹900.
How can I track my order?
Once your order ships, you'll receive a tracking link by SMS, email or WhatsApp. Our deliveries are handled through Shiprocket, and you can follow your parcel's progress with that link.
Can I change my shipping address, phone number or email after ordering?
Yes, until the order is dispatched. WhatsApp +91 93518 47099 or email info@mushimush.com with your order number and the updated details as soon as possible. After dispatch, we can't change the delivery details.
What if the package is already open when it arrives?
Please don't accept it. Refuse the delivery and let us know on WhatsApp or email right away. If you've already accepted it, contact us within 24 hours with an unboxing video or clear photos, and we'll arrange a replacement.
Damaged Items & Exchanges
What should I do if I receive a damaged or incorrect item?
Contact us within 24 hours of delivery on WhatsApp (+91 93518 47099) or email (info@mushimush.com). Share a short unboxing video or clear photos showing the issue, and keep the product in its original packaging. Once we confirm it, we'll send a replacement at no extra cost.
Can I exchange a product?
Skincare is a hygiene product, so we can't take back or exchange items for change of mind, a different finish, or a product not suiting your skin. We only replace items that arrive damaged, defective or incorrect, as described above.
Our Products
Are your products vegan and cruelty-free?
Yes. Our products are vegan and cruelty-free. They contain no animal-derived ingredients and are not tested on animals.
I have a question about a product. Who can I speak to?
We're happy to help you pick the right product or routine. WhatsApp us at +91 93518 47099 or email info@mushimush.com. If you have a skin condition, allergies, or are pregnant or breastfeeding, please also check with your doctor or dermatologist before use.
Get in Touch
How do I contact you?
WhatsApp or call: +91 93518 47099
Email: info@mushimush.com
We reply on working days.
I'd like to feature Mushimush in media coverage. Who do I contact?
For press, features and media enquiries, email pr@mushimush.com.
I'm a social media creator. How can I collaborate with you?
We'd love to hear from you. Email pr@mushimush.com with your Instagram or YouTube handle, audience size and a short note on the collaboration you have in mind.